Terms and conditions

USE OF THIS WEBSITE

You may only use this site to browse the content and make legitimate purchases. You shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchases. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed without written permission from YMS MEDICAL SUPPLIES (PTY) LTD.

‘Deep-linking’, ‘embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other applicable laws.

Disclaimer of Warranty

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for any purpose and non-infringement.

The owners of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents. The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be held liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

RETURNS POLICY

Lead time is dependent on stock availability. Should we have stock available, orders will be dispatched within 24 hours once payment is validated. Should the product not be in stock, an email shall be sent providing an estimated delivery time. Every effort is made to effect shipment of your order timeously, however unforeseen circumstances may cause delays. Should we be faced with such an occurrence YMS MEDICAL SUPPLIES (PTY) LTD will contact you via email and provide a revised shipping schedule.

PAYMENT OPTIONS AND PRICING

All transactions will be processed in South African Rands (ZAR) for purchases made in South Africa. All export orders will be processed in USD$. YMS MEDICAL SUPPLIES (PTY) LTD endeavours to offer you competitive prices on current products. The total Invoice pricing will include the price of the purchase plus any VAT and shipping charges only if applicable. YMS MEDICAL SUPPLIES (PTY) LTD reserves the right to change pricing at any time without prior notice. Credit Cards

WE DO NOT ACCEPT CREDIT CARD PAYMENTS WITHOUT PRIOR ARRANGEMENT
Credit cards payments must be swiped on our premises.
EFT (Electronic Fund Transfer) One of the most widely used ways of sending money online. Once you have added enough items to your shopping cart, proceed to “Checkout” and follow the order processing instructions. Select the option to pay via EFT. You will then have to load YMS MEDICAL SUPPLIES (PTY) LTD as a beneficiary on your internet banking and use the unique order number in the reference line for your payment. This should ensure speedy processing and delivery of your selected products.

BANKING DETAILS:

Bank: First National Bank
Branch: PORTSIDE BRANCH
Branch No: 210651
Account Name: YMS MEDICAL SUPPLIES (PTY) LTD
Account No: 62836108515
Account Type: PLATINUM BUSINESS ACCOUNT
Reference: Our Invoice Number

Bank Deposit You may pay for your products through a direct deposit. It’s exactly the same as doing an EFT payment, except you’ll have to go into your bank and physically make your direct deposit there. Please fax through your deposit slip to us on (021) 551-0295 to ensure your payment is confirmed and order shipped as quickly as possible. Please note, bank deposits take 14 days to clear. Monitoring We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website). Law The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions. You consent and understand that all the designs and trademarks are registered to YMS MEDICAL SUPPLIES (PTY) LTD and hereby accept the terms and conditions. You undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should you be found to be in violation of this agreement, you understand that you will be held liable for all legal costs incurred by YMS MEDICAL SUPPLIES (PTY) LTD for any civil action or any legal action deemed necessary against you. Contact Details

Company Name: YMS MEDICAL SUPPLIES (PTY) LTD
Company registration no: 2019/395503/07
VAT No: 4850289168
Physical address: 3 Twickenham Park, Marconi Road, Montague Gardens, 7441, South Africa
Postal address: PO Box 36907, Chempet, 7442
Email address: info@yms.co.za
Phone number: 021-5510838 Fax number: 021-5510295

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Returns

Company Policy is that no goods are to be returned prior to obtaining authorization. Customer to send an email to Sales Clerk detailing the request.

The RP / DRP will be informed as soon as a customer return request is received. Note: All thermo-labile items including vaccines, serums and insulin are non-returnable.

Upon approval, Customer Services will allocate a corresponding upliftment reference number. This will be given to the customer and the customer must complete the document with the relevant details.

All returned goods would be accompanied with a copy of the invoice and the allocated upliftment reference number.

On receipt of the authorized returned goods, the goods will be offloaded and moved to the dedicated and demarcated Returned Goods Area within the receiving area. The YMS Receiving clerk will check and sign for the goods received.

The Customer Returned Goods Form with the attached copy of invoice and goods will be moved without delay from the Returned Goods Area into the Quarantine Cage. The goods will be recorded onto the list of quarantined goods.

The goods will remain in the Quarantine Cage until the fate of the goods is decided upon as per SOP # Q-22: Handling of Rejected Goods.

All decisions regarding the integrity of Returned Goods are channelled through the RP/ DRP.

The RP / DRP will investigate the reason for the goods being returned.

The RP / DRP will assess the goods and ascertain that-

proof of purchase is supplied;
the goods are in their original unopened containers;
the original labelling is intact;
there is no sign of spoilage or contamination;
the remaining shelf-life of the products is acceptable
it is evident that the products have not been subjected to adverse conditions.

Returned goods that are damaged, may not be refurbished or repackaged.

The Customer Returned Goods form must bear the signature of the RP / DRP before a credit is passed.

The Customer Returned Goods Form must be kept on file at the Debtors Department for at least 5 years from the date of issue.

The RP / DRP will then decide if the returned goods should be returned to saleable stock or destroyed.

If the RP / DRP decides to return the stock to saleable stock, it will be formally released by the RP/DRP from the Quarantine Cage and transferred to the relevant bin location in the warehouse.

If the RP / DRP decides that the stock must be destroyed, it will be transferred from the Quarantine Cage to the Reject Cage for destruction.

The creditors clerk to pass a credit according to the relevant amount for the customer.

Products that are returned in lieu of a Technical Complaint will be handled as per SOP # Q-23: Handling of Product Complaints.

Products that are returned in lieu of a Recall/ Withdrawal notice will be handled as per SOP # Q-14: Recall and Withdrawal of Pharmaceutical Products.

If a Counterfeit Medicine is discovered, SAHPRA, SA Police Service and the Holder of the Certificate of Registration will be informed immediately and the medicines handled as per SOP # Q-15: Identifying Counterfeit Medicines”

PAYGATE Terms & Condition:

Customer Privacy policy

MedSupplies shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569 .

Payment options accepted

Payment may be made via Visa and MasterCard.

Card acquiring and security

Card transactions will be acquired for MedSupplies via PayGate (Pty) Ltd who are the approved payment gateway for all South African

Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by MedSupplies separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility

MedSupplies takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and MedSupplies chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.