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Our quotations are valid for a period of 14 days from the date of the quotation and are Rand based.


The cost of delivery, when it applies, is over and above the cost of the products requested. (Request delivery charges from the sales consultants). Deliveries outside YMS delivery routes are quoted based on the delivery address, weight and dimensions of the package.


VAT is not charged on exports unless exports are handled by a third party. YMS does not export pharmaceuticals.


Risk of damage to or loss of the goods shall pass to the Customer:
(a) in the case of goods to be collected from YMS premises, at the time when YMS notifies the Buyer that the Goods are available for collection; or
(b) in the case of the goods to be delivered, at the time of delivery.

Notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Conditions, the property in the goods shall not pass to the Customer until YMS has received in cash or cleared funds payment in full of the price of the goods.


• YMS warrants that the Goods will correspond with their specification at the time of collection or delivery and will be free from defects in material and workmanship.
• Our products often carry manufacturer’s warranty which provides protection against defective goods or malfunction.


• Goods that are found to be damaged or defective at the time of collection or delivery must be returned as soon as possible.
• If the defect in the goods was caused due to abuse, fair wear and tear or customer’s negligence, the warranty will no longer apply and the goods cannot be returned to us.
• Customers will also not be able to return the goods to us if they did not follow the instructions of use or guidelines in any other printed material that we provided in
connection with the goods or if the goods were used for a purpose other than what it was intended to be used for.


Customers are responsible for ensuring the accuracy of the specifications and terms of any order. The goods must be inspected as soon as possible after collection or delivery to ensure their appropriateness. YMS allows customers to return the purchased goods for product exchange or full refund within seven days of delivery or collection provided that the following conditions are met:

• The goods were not used at all, and they must also be in the original undamaged packaging.
• Goods are not missing any accessories or parts.
• The products must be in a condition to enable their resale.
• Fridge items may not be returned under any circumstances.
• The returns of Pharmaceutical items are subject to the YMS Responsible Pharmacist’s approval, and Schedule 6 medicines may not be returned.
• Special order goods may not be returned. These are goods that we changed, amended or procured specifically to meet the customer’s needs – in other words customized goods and other goods that YMS does not normally keep in stock.


YMS is responsible for the cost of returning goods that were sold as a result of our direct marketing to customers or if they are defective or damaged. Customers are responsible for the cost of returning goods that were collected from or delivered by YMS correctly according to the client’s specification in cases where the customer decides to rescind the transaction and the goods are not defective or damaged.


No cash refunds will be made at our premises. YMS will effect payment for refunds within 15 business days after receiving the returned goods or confirmation of cancellation of the sale, if the goods had not yet been delivered. It is the responsibility of the customer to provide the correct banking details to us in writing as we will not be liable if we made payment to an incorrect bank account provided by the customer.


1. Customer reports return request to sales consultant
2. Sales consultant fills in return questionnaire
3. Sales consultant gives questionnaire to RP / dispatch for approval
4. RP / dispatch allocates a YMS reference number to the return
5. RP / dispatch sends returns form to client to be filled in
6. Fully completed form with copy of invoice gets sent to RP / dispatch
7. Only once the RP / dispatch has approved and signed the request for return that the item can be sent back to YMS.
8. Credit can only be passed to the customer after item has been received by YMS.